Frequently Asked Questions (FAQ)

We are a Japan-based trading company. We source authentic, regularly distributed products from the Japanese market and provide wholesale and export services for Japanese goods to overseas B2B customers.

We mainly supply authentic Japan-made products, including cosmetics, skincare, household care, baby care, pet care, food, and health supplements. If you are looking for a specific product, we can also help identify a suitable sourcing channel.

We can supply many well-known Japanese brands, such as KAO, LION, UNICHARM, SHISEIDO, KOSE, DHC, FANCL, and ROHTO. We can also help source other Japanese brands according to your requirements.

We can currently supply more than 60,000 SKUs across a wide range of Japanese brands and product categories.

Yes. The products shown on the website are only a selection of examples. If you need a product that is not listed, please provide the product name, JAN code, a product photo, or the brand name, and we will help confirm the price and availability.

Yes. The JAN code is essential for identifying a Japanese product. If you can provide the JAN code, we can confirm the exact product version, specifications, price, and availability more accurately.

Yes. You can send a photo of the product, the front or back of the packaging, or the barcode. Based on the image, we will help confirm the product name, JAN code, and availability.

No. Product availability is subject to supplier inventory and market conditions.

Listing a product on our website does not guarantee stock availability. Final availability will be confirmed during the quotation process.

We mainly serve overseas B2B customers, including wholesalers, retailers, Japanese-goods stores, beauty stores, supermarkets, e-commerce sellers, Amazon sellers, TikTok Shop sellers, and distributors.

This website is intended for wholesale and business customers.

We generally do not process individual retail orders. If you have bulk purchasing needs, you are welcome to contact us.

You can reach us through the inquiry function on the website, the contact form, or WhatsApp. Please provide the product name, JAN code, target quantity, target market, and your company information, and we will reply as soon as possible.

To speed up the quotation process, we recommend providing the product name, JAN code, brand, target quantity, estimated purchase volume per SKU, the destination country or region, and your company name.

In most cases, we reply to your inquiry within 24 business hours. If a product requires confirmation with the supplier, the reply may take a little longer.

Our minimum order value for website-generated RFQ inquiries is generally USD 2,000 per order.

For larger wholesale projects, repeat orders, or specific market requirements, terms may be discussed individually.

In general, the minimum order is one case per SKU. Some brands or suppliers may have their own MOQ requirements, which will be confirmed at the time of quotation.

The number of units per case varies by product. For example, the case pack for shampoo, toner, face masks, and health supplements can differ. We will provide the specific case specifications and units per case at the time of quotation.

Yes. We support mixed orders across multiple brands and SKUs, which is ideal for wholesalers and retailers who want to source a variety of Japanese products in a single purchase.

Yes. We support mixed container loading and can consolidate products from different brands, categories, and SKUs into a single shipment.

Yes. If you provide your target market, sales channels, and budget, we can help you put together a list of products worth inquiring about, based on availability in the Japanese market and commonly exported items.

No. Prices displayed on the website are indicative wholesale reference prices only.

Final pricing is subject to quotation confirmation and may vary depending on order quantity, supplier pricing, exchange rates, product availability, and shipping arrangements.

Product prices are affected by factors such as supplier quotations, order quantity, market availability, exchange rates, and logistics costs. The final price is therefore confirmed by the official quotation.

For long-term partners or customers with stable, repeat orders, we can discuss pricing terms individually based on order quantity, frequency, and product category.

We currently accept bank wire transfer (T/T) as the main method. For certain markets or specific cooperation arrangements, other payment methods can be discussed.

Yes. For inquiries and wholesale orders generated through this website, full payment is generally required after the order is confirmed. Full payment covers the product cost, shipping, and any other related charges agreed upon by both parties.

We will only begin the procurement and shipping process after the full payment has been received.

Yes. Unless otherwise agreed in writing, the customer is required to pay the product cost, shipping, and any other confirmed charges after the order is confirmed. The exact amount will be based on the official quotation or invoice.

All fees incurred during the bank transfer, including the remitting bank fee, intermediary bank fees, receiving bank fee, and other related charges, are borne by the customer.

We base our calculation on the amount actually received in our bank account. If the received amount falls short, the customer must pay the difference before we continue with procurement or shipping.

Because the availability, purchase price, and stock levels of Japanese products can change at any time, we usually need to purchase from our sourcing channels immediately after an order is confirmed. For this reason, orders placed through the website are, in principle, fully prepaid.

Once an order is confirmed and payment is completed, we begin the procurement process. If procurement has already started, orders generally cannot be canceled at will.

If a product is out of stock, discontinued, or cannot be procured in the required quantity, we will confirm an alternative solution, quantity adjustment, or refund arrangement with the customer.

Quotations are generally provided in Japanese yen (JPY) or US dollars (USD). Other currencies can be discussed based on actual needs.

Lead time depends on product availability, supplier schedules, order quantity, and destination.

For most export orders, procurement and shipping arrangements typically require approximately 4-8 weeks after order confirmation and receipt of payment.

Actual lead times will be confirmed during the quotation process.

The delivery date is an estimate only. If it changes due to supply chain conditions, logistics delays, weather, customs, or other force majeure factors, we will notify the customer promptly.

We cannot guarantee this. Because availability in the Japanese market can change at any time, the final quantity supplied is based on the actual procurement result. If some items cannot be procured in full, we will confirm how to proceed with the customer.

Our standard shipping term is FOB (Free On Board) Japan.

If alternative shipping terms such as CIF, DAP, or other Incoterms are required, please specify your request when submitting an RFQ. Availability depends on the destination, product category, order volume, and logistics arrangements.

We have shipped to Hong Kong on a long-term basis and also supply Japanese products to many overseas markets across Asia, North America, and Europe. Specific export arrangements are confirmed based on the destination country, product category, and logistics conditions.

Yes. All products we supply are the original Japanese-packaged versions distributed in the Japanese market.

Yes, but we do not offer free samples at this time. The sample cost and air freight must be borne by the customer.

Japanese domestic versions are supplied by default.

If additional labeling, English instructions, or localization services are required, please discuss your requirements with us before placing an order. Availability and costs will depend on the product type, quantity, and scope of work.

As a general rule, we do not provide MSDS or INCI documents at this time. If you have a specific requirement, please raise it at the time of inquiry and we will help check whether a workable solution is available.

Unless otherwise agreed in writing, import permits, customs clearance, product registration, label compliance, taxes and duties, and other local regulatory requirements in the destination country are generally the responsibility of the buyer to confirm and handle.

Yes. All products we supply are sourced through authorized, regular distribution channels in Japan, and we are committed to ensuring authenticity.

We are a Japanese trading company that primarily sources and exports authentic, regularly distributed products from the Japanese market. Unless explicitly stated otherwise, we are not an official authorized agent, official distributor, or official partner of the brands listed on this website.

The brand names, trademarks, and product information shown on the website are used solely to identify the relevant products and to facilitate inquiries from B2B buyers. All brand names, trademarks, and logos remain the property of their respective owners.